FAQ

How can I request the EMC-Lambda license?

Please visit our website and fill out the form. Click here

Where can I find detailed instrument specifications?

You can find all information in our catalog or here in our shop on the respective product page. To download our catalog click here.

What does the after sales service include?

  • Technical support:
    We provide digital services to all customers, even beyond the warranty period. Where available, we will send a trained service technician on request for repair or maintenance.
  • Spare parts:
    We offer spare parts for all spectrophotometers currently available as well as discontinued models
  • Calibration:
    We offer recalibration for all spectrophotometers manufactured by us. The instruments may either be send to our headquarter or a trained service technician be ordered to site.

What is the warranty period?

The manufacturers' warranty for all of our spectrophotometers is 2 years on the instrument (except lamps and consumables).

How can I operate the EMC-6 series without the dongle?

The dongle for the PC software functions like the key for a door. You cannot run the PC software wihout the dongle. Therefore, please make sure not to lose or misplace it. Without the dongle the instrument can still be operated with the on-board software.